Returns

Our Promise

We stand behind every bottle we sell and want every customer to be delighted with their purchase.

If there is an issue with your order, please contact us and we'll work with you to make it right.

Damaged or Incorrect Orders

If your order arrives:

· Damaged in transit

· Incomplete

· Incorrect

Please notify us within 48 hours of delivery emailing returns@bricchiandbarrett.com.au

We may request photographs of the packaging and products to assist with our claim process.

Where appropriate, we will provide:

· A replacement

· Store credit

· A refund

as appropriate and in accordance with your rights under Australian Consumer Law.

Corked or Faulty Wines

Wine is a natural product and, on rare occasions, bottles may be affected by cork taint or other faults.

If you believe a wine is faulty:

· Contact us within a reasonable period of opening the bottle

· Retain the remaining wine and bottle where possible

We may request the bottle be returned for assessment.

Where a genuine fault is confirmed, we will offer a replacement, store credit, or refund.

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Change of Mind

We accept change-of-mind returns within 7 days of delivery. Bottles must be unopened, unused, sealed and in their original packaging and condition.

Email returns@bricchiandbarrett.com.au within 7 days of delivery to arrange your return and receive the return address and instructions.

Returns are by post. Customers are responsible for arranging and paying the return postage for change-of-mind returns, including purchasing their own return label. We do not charge a restocking fee.

Once the returned products have been received and checked, approved refunds will be made to the original payment method. We do not offer change-of-mind exchanges or refunds for opened bottles based on personal taste preferences.

The 7-day window, unopened-bottle requirement and customer-paid return postage apply to change-of-mind returns only. They do not limit your rights for faulty, damaged or incorrectly supplied products under Australian Consumer Law. Where a product fault is confirmed, we will reimburse reasonable return postage costs; please retain your postage receipt.

Delivery Issues

If a delivery is returned to us because:

· An incorrect address was supplied

· Delivery could not be completed

additional shipping charges may apply before the order can be re-dispatched.

Refund Method

Approved refunds will be processed using the original payment method wherever possible.

Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.