Returns

Our Promise

We stand behind every bottle we sell and want every customer to be delighted with their purchase.

If there is an issue with your order, please contact us and we'll work with you to make it right.

Damaged or Incorrect Orders

If your order arrives:

· Damaged in transit

· Incomplete

· Incorrect

Please notify us within 48 hours of delivery emailing returns@bricchiandbarrett.com.au

We may request photographs of the packaging and products to assist with our claim process.

Where appropriate, we will provide:

· A replacement

· Store credit

· A refund

at our discretion.

Corked or Faulty Wines

Wine is a natural product and, on rare occasions, bottles may be affected by cork taint or other faults.

If you believe a wine is faulty:

· Contact us within a reasonable period of opening the bottle

· Retain the remaining wine and bottle where possible

We may request the bottle be returned for assessment.

Where a genuine fault is confirmed, we will offer a replacement, store credit, or refund.

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Change of Mind

We do not offer refunds or exchanges for:

· Change of mind

· Personal taste preferences

· Orders placed incorrectly by the customer

Please choose carefully.

 

Delivery Issues

If a delivery is returned to us because:

· An incorrect address was supplied

· Delivery could not be completed

additional shipping charges may apply before the order can be re-dispatched.

Refund Method

Approved refunds will be processed using the original payment method wherever possible.

Please allow 5–10 business days for funds to appear in your account, depending on your financial institution.