FAQ
Ordering
Can I buy a single bottle?
Yes. We sell wines by the bottle, allowing you to explore and build your own mixed selections without needing to purchase full cases.
Can I create a mixed dozen?
Absolutely. Most of our wines can be combined to create a mixed dozen, unless otherwise stated on the product page.
Do you offer trade or hospitality pricing?
We work with selected restaurants, bars, and hospitality businesses. Please contact us to discuss your requirements.
Shipping & Delivery
Where do you deliver?
We currently deliver Australia-wide from our Brisbane warehouse.
How much is shipping?
Shipping rates are displayed at checkout and vary according to destination and order size. We also offer free shipping on qualifying orders.
How long will delivery take?
Most orders are dispatched within 1–2 business days.
Typical delivery times are:
· Brisbane Metro: 1–3 business days
· South East Queensland: 2–4 business days
· Interstate Metro: 3–6 business days
· Regional Areas: 5–10 business days
Do I need to be home to receive my order?
Wine deliveries may require an adult aged 18 years or over to accept the order.
Depending on the courier and delivery instructions, parcels may be left in a safe place where appropriate.
Wine & Storage
How should I store my wine?
Store bottles in a cool, dry place away from direct sunlight and excessive temperature fluctuations.
Will wines continue to age?
Some wines are intended for immediate enjoyment, while others may improve with cellaring. Where relevant, we include drinking windows and cellaring guidance on product pages.
What if a bottle is corked or faulty?
Although rare, wine faults can occur. If you believe a bottle is faulty, contact us and we'll assess the issue and work with you on a suitable resolution.
Returns & Refunds
Can I return wine if I don't enjoy it?
Unfortunately not. Taste is highly personal and we cannot offer refunds simply because a wine does not suit an individual's preference.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photographs of the package and contents. We'll arrange an appropriate solution as quickly as possible.
What if I receive the wrong wine?
If we have made an error, we will arrange replacement, collection, or refund as appropriate.
About Bricchi & Barrett
How do you choose your wines?
We focus on wines that demonstrate authenticity, character, and a strong sense of place. Every wine is selected on merit, with an emphasis on quality producers and thoughtful craftsmanship.
Do you stock wines not listed online?
Occasionally. We also source limited allocations and small parcels that may not always appear on the website. If you're looking for something specific, please get in touch.
Can you recommend wines for a dinner, gift, or special occasion?
Absolutely. One of the advantages of working with a specialist wine merchant is personalised advice. Contact us and we'll be happy to help.
Still have a question?
We're always happy to help. Contact us at help@bricchiandbarrett.com.au and we'll get back to you as soon as possible.
Terms of Service
Last Updated: 07/07/20206
These Terms of Service govern your use of the Bricchi & Barrett Wine Merchants website and the purchase of products from us.
By accessing our website or placing an order, you agree to these Terms.